Customer Support Agent

3 months ago
Employment Information

Job Title: Customer Support Agent 

Location: onsite – Turkey Istanbul 

Department: Customer Support 

Reports to: Customer Support Team leader 

Type: Full time 

Responsibilities:

  • Handle incoming customer queries via email, chat, and phone in a timely and professional manner.

  • Provide accurate information about the company’s products, services, and payment processes.

  • Assist customers with account setup, transaction inquiries, payment issues, refunds, and general troubleshooting.

  • Investigate and resolve customer issues, escalating more complex cases to relevant departments as needed.

  • Maintain up-to-date knowledge of the company’s products, features, and policies to effectively support customers.

  • Record and track customer interactions and resolutions in the system.

  • Work closely with internal teams (Compliance, Risk, Technical Support, Product, Finance) to ensure customer issues are resolved.

  • Follow company guidelines and regulatory compliance standards 

  • Meet or exceed individual and team performance metrics (response time, resolution time, customer satisfaction).

 

Requirements:

  • Native Arabic and English (written and spoken)
  • Nationality: Any Arab Nationality 
  • 1-2 years of experience in customer support, ideally in a financial services, fintech, or payment service provider environment.

  • Excellent communication skills (written and verbal).

  • Strong problem-solving skills and attention to detail.

  • Customer-first mindset with the ability to remain calm under pressure.

  •  Flexibility to work shifts, weekends, or holidays as required.

 

 

فرص عمل في تركيا

لتبقى على اتصال دائم
اشترك في قائمتنا

فرص عمل في تركيا
سيتم تحسين تجربتك على هذا الموقع من خلال السماح بملفات تعريف الارتباط سياسة الخصوصية